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Ruby Cleaners › Terms and Conditions

Terms and Conditions for Ruby Cleaners Cleaning Services

Introduction

These Terms and Conditions govern the provision of cleaning services by Ruby Cleaners. By booking or using our services, you agree to be bound by these terms. They are designed to ensure clarity, fairness, and a consistent standard of service for all customers.

Ruby Cleaners operates as a professional cleaning company in the area, providing services to residential and commercial clients. These terms apply to all bookings unless otherwise agreed in writing.

Booking Process

Bookings can be made by providing details of the property, required services, and preferred dates. Customers are responsible for ensuring that all information provided is accurate and complete at the time of booking.

Once a booking is confirmed, a service time and date will be agreed. Ruby Cleaners will make reasonable efforts to attend at the scheduled time; however, exact arrival times may vary due to traffic, access, or operational requirements.

Customers must ensure that the property is accessible at the agreed time. If access cannot be provided, the appointment may be treated as a missed booking.

Service Scope

The scope of work will be agreed prior to the service and may include standard or specialised cleaning tasks depending on the booking. Only tasks confirmed in advance will be carried out during the appointment.

Ruby Cleaners reserves the right to adjust the service where necessary due to safety concerns, unsuitable working conditions, or unforeseen circumstances. Any changes will be communicated where possible.

Payments

Payment terms will be agreed at the time of booking. In most cases, payment is required upon completion of the service unless otherwise specified.

For certain services or larger bookings, a deposit may be required in advance to secure the appointment. Failure to provide the required deposit may result in cancellation of the booking.

All prices are based on the information provided by the customer. If the actual condition or size of the property differs significantly, the final price may be adjusted accordingly, with agreement where possible.

Cancellations and Rescheduling

Customers may cancel or reschedule a booking by providing reasonable notice. We recommend at least 24 hours’ notice to avoid cancellation charges.

Late cancellations or missed appointments may be subject to a fee to cover lost time and operational costs. This includes situations where access to the property is not provided at the agreed time.

Ruby Cleaners reserves the right to reschedule appointments in the event of unforeseen circumstances such as staff illness or adverse conditions. In such cases, an alternative time will be offered.

Customer Responsibilities

Customers are responsible for ensuring that the property is in a condition suitable for cleaning. This includes providing safe access, removing excessive clutter where necessary, and ensuring utilities such as water and electricity are available.

Any valuable or fragile items should be secured or clearly identified prior to the service. Ruby Cleaners cannot accept responsibility for items that are not properly secured or disclosed.

Customers must inform us in advance of any specific risks, hazards, or special requirements related to the property.

Liability

Ruby Cleaners operates with care and professionalism at all times. However, liability is limited to the value of the service provided in cases where damage is directly caused by negligence.

We are not liable for pre-existing damage, wear and tear, or issues arising from improper installation or maintenance of surfaces or fixtures. Certain stains, marks, or conditions may be permanent and cannot be fully removed.

Claims must be reported within 24 hours of service completion. Failure to report issues within this timeframe may affect the ability to investigate and resolve the matter.

Insurance

Ruby Cleaners maintains appropriate insurance, including public liability cover. This provides protection in the unlikely event of damage or incidents occurring during the service.

Details of coverage can be provided upon request. Insurance applies only to services carried out under agreed conditions and within the scope of work.

Waste and Environmental Regulations

Ruby Cleaners complies with relevant waste handling and environmental guidelines where applicable. Standard cleaning services do not include the removal of large volumes of waste unless agreed in advance.

Customers are responsible for ensuring that any waste requiring specialist disposal is identified prior to the service. Hazardous materials, including chemicals or biohazards, will not be handled as part of standard cleaning services.

We aim to follow responsible practices, including the use of appropriate cleaning products and support for recycling where possible.

Health and Safety

Ruby Cleaners is committed to maintaining a safe working environment for both staff and customers. We reserve the right to refuse or suspend services where conditions are considered unsafe.

This may include, but is not limited to, hazardous environments, unsafe access, or situations that pose a risk to health and safety. In such cases, the service may be rescheduled or cancelled.

Access and Security

Customers may choose to provide access to the property in their absence. In such cases, clear instructions must be given regarding entry and exit procedures.

Ruby Cleaners will take reasonable care when handling keys or access arrangements. However, we cannot accept responsibility for security issues arising from unclear or incomplete instructions.

Service Limitations

While we aim to achieve the best possible results, certain outcomes cannot be guaranteed. These include complete removal of all stains, restoration of heavily worn materials, or cleaning beyond reasonable limits of the service.

Time-limited bookings will prioritise key areas as agreed with the customer. Additional time or services may be required for more extensive cleaning needs.

Complaints and Feedback

If you are not satisfied with any aspect of the service, please notify us as soon as possible. We aim to address concerns promptly and fairly.

Where appropriate, we may offer a re-clean or other reasonable resolution based on the circumstances. Feedback is important to us and helps maintain service quality.

Governing Law

These Terms and Conditions are governed by the laws of England and Wales. Any disputes arising in connection with the services provided by Ruby Cleaners will be subject to the jurisdiction of the courts of England and Wales.

Changes to Terms

Ruby Cleaners reserves the right to update or amend these Terms and Conditions at any time. Updated terms will apply to all future bookings and services.

Customers are encouraged to review these terms periodically to ensure they remain informed of any changes.




    Frequently Asked Questions

    We use a proven checklist, the right chemicals, and modern tools so every visit matches the standard you'd expect. Our DBS-checked cleaners follow UK hygiene and health & safety standards, with photos taken before and after the job. You'll also get clear communication on access timing - especially useful for flats off busy main roads. With over 10 years of professional cleaning services, plus a Track record of 2100+ cleaning jobs completed locally, we've learned what works in real homes across London. Rated 4.5 stars from 173+ verified reviews, we focus on detail, speed, and dependable arrival times.

    Yes - our end of tenancy cleaning is built around typical letting-agency expectations, including kitchens, bathrooms, and high-touch areas like switches and handles. We start by assessing the property and then work through each room systematically, using the correct equipment for the surface type. Where needed, we'll remove limescale, degrease cooker areas, and clean inside cupboards (only where access allows). To support landlords and tenants, we document progress with before-and-after photos. Our fully insured team is also background-checked for peace of mind, and the work is carried out following all UK hygiene and health & safety standards. If you're in Chelsea SW3, please get in touch - our London team can advise on timeframes for your checkout date.

    We match equipment to the task - so you don't end up with one-size-fits-all cleaning. For example, we use specialist tools for deep cleaning bathrooms, careful microfibre cloths to reduce streaking, and surface-appropriate solutions for kitchens. Where carpets need attention, we can also arrange carpet cleaning as part of a broader deep clean. Our approach combines step-by-step method work with practical finishing - like focusing on skirting boards, door tracks, and behind taps. That's why customers rate us highly; we've built a repeatable process over years of experience. Eco rating: 88% of cleaning products and methods are eco-friendly and non-toxic, and we use those safer options without compromising results.

    You can feel confident when inviting our cleaners into your home. Our Accreditation: Fully insured, DBS-checked, and trained cleaners means every team member has been background-checked and is taught how to handle common hygiene and household tasks safely. We also follow all UK hygiene and health & safety standards, so work is managed responsibly around people, pets, and shared buildings. If you're comparing providers, it helps to look for consistency - our process includes clear role-based steps and communication so the job stays on track. We're also locally trusted and widely reviewed, with a Rating: Rated 4.5 stars from 173+ verified reviews. In short: vetted staff, clear methods, and professional finishing.

    Pricing depends on the property size, condition, and the specific areas you want included - so we can't responsibly quote off the top of our head. We'll ask a few details, then propose a clear plan that matches your needs, whether it's a one-off home cleaning, a deep clean, or an end of tenancy clean. In many cases, we can provide a fixed quote after reviewing access requirements and what needs doing most. You'll know what to expect before we start, and we'll confirm timings so there are no last-minute surprises. With 2100+ cleaning jobs completed locally, we understand the common differences between a quick refresh and a full reset, including how long heavy build-up typically takes.

    Yes. We often clean flats and apartments where access is a bit more involved - think narrow stairwells, lift restrictions, or short time windows for entry. As long as we can agree on a safe route in and out, we'll plan the job to minimise disruption. We'll also confirm what's needed on the day, such as keys, entry instructions, or parking arrangements for team transport. London properties near busy roads can be tricky, but our cleaners are used to keeping to scheduled arrival times and respectful building etiquette. Booking is straightforward - tell us what access challenges you have, and we'll suggest the smoothest approach for your specific situation.

    We can help with carpet cleaning when it's part of your overall deep cleaning plan. If your carpets have everyday wear, pet-related marks, or areas that need extra attention, we'll discuss the best approach for your situation and what to expect afterwards. We focus on surface-safe methods and careful finishing, so carpets don't get over-wet and your home stays comfortable. Often, carpet cleaning is bundled with tasks like vacuuming, stain-focused spot work, and room-by-room deep cleaning for consistent results. If you're booking for an end of tenancy move, we can also coordinate this so everything is ready for inspection. Call our London team to confirm availability and timing for your property.

    We provide professional cleaning across London and nearby boroughs, including: Camden (NW1), Hackney (E8), Islington (N1), Kensington & Chelsea (W8), Lambeth (SE1), Lewisham (SE13), Lewisham (SE6), Newham (E6), Southwark (SE1), Wandsworth (SW11), Westminster (W1), and Tower Hamlets (E1). If you don't see your area, message us anyway - coverage can be flexible depending on your postcode and the date. We'll confirm availability quickly, then plan the right approach for your property type, whether it's domestic cleaning or a full deep clean. For residents in Chelsea SW3 and surrounding neighbourhoods, we can also advise on typical scheduling windows.

    Absolutely - we regularly support customers in well-known London locations because we plan around entry points and schedules. For instance, we've cleaned homes and offices near Hyde Park for clients who need reliable, discreet service before guests arrive. We also work around busy areas close to transport links, where access timing matters. If you're near the Thames or have a property close to a major landmark, we'll ask about parking, lifts, and best entry instructions so the job can run smoothly. Just tell us the location and what you need cleaned, and we'll confirm whether we can fit the date and the scope.

    We take eco cleaning seriously without turning it into a compromise on hygiene. Eco rating: 88% of cleaning products and methods are eco-friendly and non-toxic, so they're safer for day-to-day home use. Our team still uses professional techniques - just with options that reduce harsh residue and unpleasant odours where possible. You can expect sensible dilution, correct dwell times for the surface, and careful finishing so the place looks clean and feels fresh. This includes responsible waste handling during the process and practical steps that suit everyday households as well as end of tenancy situations. If you have allergies or prefer fragrance-free methods, tell us at booking and we'll do our best to accommodate.

    We aim to keep waste management simple and responsible. During and after the job, we separate and minimise cleaning waste where we can, and we follow local guidance on disposal so items are dealt with appropriately. If you're in a London Borough council area, the rules can differ slightly - so it helps to follow what your local council requests for bins and recycling. We can also remind you about general sorting practices (for example, where packaging and mixed waste typically go). We're careful with how we bag waste and protect surrounding areas, especially in communal buildings. If you want confirmation for your borough's approach, tell us which one and we'll advise based on the typical guidance.

    Yes - our Accreditation: Fully insured, DBS-checked, and trained cleaners means you're protected and we operate with accountability. We follow all UK hygiene and health & safety standards, and our cleaning methods are managed to reduce risk around people, pets, and shared surfaces. If you're a landlord, letting agent, or managing a property with inspection requirements, we can provide documentation such as before-and-after photos. Many clients also choose us because we keep consistent communication and do things properly first time, rather than rushing. We're the sort of local provider that earns repeat bookings, backed by a strong reputation and a Rating: Rated 4.5 stars from 173+ verified reviews.

    Timing depends on the size of the property and how deep the cleaning needs to go, but we'll always be upfront before confirming your booking. For a regular home cleaning, it's usually quicker; for a full deep cleaning or end of tenancy clean, expect more time for scrubbing, detail work, and careful finishing. If you're working to a handover date, the best step is to tell us the exact move-out or inspection time, plus any access constraints. That way, we can plan the team size and sequence to keep things on schedule. Our Track record: 2100+ cleaning jobs completed locally helps us estimate realistically, and our team keeps communication clear so there are no surprises.

    You can book by contacting our team with a few key details. Tell us what type of job you need - domestic cleaning, deep cleaning, end of tenancy cleaning, or carpet cleaning - plus your property type and approximate size. If you're cleaning near a place like Waterloo Station or close to Regents Park, mention the area and any access notes (parking, lifts, or entry times). We'll ask about priorities (e.g., kitchen heavy grease, bathroom limescale, skirting boards) so we can plan the right equipment and products. For local reassurance, many customers check reviews and confirm reliability via platforms like Google Business Profile and Trustpilot before booking. Call our London team today, and we'll confirm availability and next steps.

    On the day, we focus on being easy to deal with and making the process feel calm. That means arriving within the agreed timeframe, introducing the team, and checking any access instructions before we start. We'll follow your scope, work room-by-room, and keep the priority areas moving - especially in kitchens and bathrooms. If anything needs clarification, we'll ask rather than guess. At the end, you'll receive before-and-after photos where appropriate, so you can see the difference clearly. We also take customer concerns seriously, from safety around children and pets to turnaround expectations and respectful behaviour in shared buildings. With Over 10 years of professional cleaning services and a Rating: Rated 4.5 stars from 173+ verified reviews, our goal is a reliable service you can trust.

    What Our Customers Say

    Excellent on Google
    4.8