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Privacy Policy

We have a commitment to safeguarding your privacy. We have a privacy policy which we believe is important to show you.

Any personal information collected will only be used in agreement with the Data Protection Act 1998 (DPA) and similar laws.

Control of your personal information

Any personal information collected by, or provided to is under the control of Ruby Cleaners.

What personal information is collected and how we will use it

The only information collected about individuals will be where it is knowingly provided, for example, at the time of ordering a service or registration.
Once an order is made, personal information will be collected in order to fulfil and process your order(s). Security checks may also be carried out to protect against any fraudulent transactions.

Information will also be collected that concerns your marketing preferences. You may be contacted by us regarding information and special offers about our goods and services. Our company may enable chosen third parties to get in touch with you with offers and information about their own services and products. Any information collected will be used to help us improve and review services and products we offer.

Does share information it receives?

On occasion, third parties will be used to carry out certain activities on our behalf. The activities may include processing credit card payments, delivering packages, analysing data, sending postal mail and email, fulfilling orders, providing marketing assistance, removing repetitive information from customer lists, carrying out surveys and installations and providing customer service. Personal information is given to third parties solely to enable them to perform their functions and therefore can't be used for any other purposes.

Personal information may be provided to external firms to check information and to protect against any fraudulent transactions.
We never sell or share any information about you unless you agree to this happening.


Cookie Policy

At our cleaning site, we take your privacy and data protection very seriously. This Cookie Policy outlines what cookies are, how we use them, and what your options are in regards to managing them on our site. By using our site, you agree to the use of cookies in accordance with this policy.


What are Cookies?

Cookies are small text files that are placed on your computer or mobile device by the websites you visit. They are widely used to make websites work more efficiently, as well as to provide information to the owners of the site. They can serve various purposes such as remembering your preferences, tracking your browsing behavior, and helping to personalize your experience on a website.


How We Use Cookies

At our cleaning site, we use cookies to enhance your browsing experience and provide you with relevant information. We may use cookies to remember your preferences, such as language and location settings, to ensure a smoother browsing experience. We also use cookies to collect information about your usage of our site, such as pages visited and links clicked, to help us improve the site and provide better content for our users.


Third-Party Cookies

We may also use third-party cookies on our site for analytical and marketing purposes.


Useful Links

We establish relationships with third party companies that will enable you to have access to the websites of those firms directly from our website.
We will endeavour to provide you with various links to reputable, high quality sites we believe will be of interest to you. However, please note that we do not contribute to the content of these third party sites and they are not under our control.

How does protect personal information?

Whenever account information is accessed or orders are placed by you, we use a secure server. Before any information is sent to us by you, it is encrypted by our secure server software (SSL).

What choices do you have?

You are not obliged to provide with any information required. But to place an order(s) with us, your device needs to be able to accept cookies.
Your preferences can be changed at any time by getting in touch with us.

How do I make a complaint to Ruby Cleaners?

We undertake to handle all complaints fairly and competently. We endeavour to resolve any complaint or issues within 64 hours and will keep you informed by telephone at each stage. If not satisfied with how the complaint is dealt with, you should call us.

Policy changes

Any changes we make to our privacy policy will be published on this page.

Your opinion is important to us

We welcome any queries and/or comments about privacy.
To have any questions answered, please contact us by email or by phoning 020 3743 8608.