Any personal information collected will only be used in agreement with the Data Protection Act 1998 (DPA) and similar laws.
Control of your personal information
Any personal information collected by, or provided to www.springcleaners.org.uk is under the control of Ruby Cleaners.
What personal information is collected and how we will use it
The only information collected about individuals will be where it is knowingly provided, for example, at the time of ordering a service or registration.
Once an order is made, personal information will be collected in order to fulfil and process your order(s). Security checks may also be carried out to protect against any fraudulent transactions.
Information will also be collected that concerns your marketing preferences. You may be contacted by us regarding information and special offers about our goods and services. Our company may enable chosen third parties to get in touch with you with offers and information about their own services and products. Any information collected will be used to help us improve and review services and products we offer.
Does www.springcleaners.org.uk share information it receives?
On occasion, third parties will be used to carry out certain activities on our behalf. The activities may include processing credit card payments, delivering packages, analysing data, sending postal mail and email, fulfilling orders, providing marketing assistance, removing repetitive information from customer lists, carrying out surveys and installations and providing customer service. Personal information is given to third parties solely to enable them to perform their functions and therefore can't be used for any other purposes.
Personal information may be provided to external firms to check information and to protect against any fraudulent transactions.
We never sell or share any information about you unless you agree to this happening.
Cookies are transferred by us to your device's hard drive so that our systems can identify your browser and assist us in tracking visitors to our website, this enables us to better understand what sections of our website best serve you. Cookies allow us to provide certain features, for example, the source of your visit.
It is necessary to have cookies turned on in order to make a purchase using www.springcleaners.org.uk and, as such, we recommend you leave them turned on.
We establish relationships with third party companies that will enable you to have access to the websites of those firms directly from our website.
We will endeavour to provide you with various links to reputable, high quality sites we believe will be of interest to you. However, please note that we do not contribute to the content of these third party sites and they are not under our control.
How does www.springcleaners.org.uk protect personal information?
Whenever account information is accessed or orders are placed by you, we use a secure server. Before any information is sent to us by you, it is encrypted by our secure server software (SSL).
What choices do you have?
You are not obliged to provide www.springcleaners.org.uk with any information required. But to place an order(s) with us, your device needs to be able to accept cookies.
Your preferences can be changed at any time by getting in touch with us.
How do I make a complaint to Ruby Cleaners?
We undertake to handle all complaints fairly and competently. We endeavour to resolve any complaint or issues within 64 hours and will keep you informed by telephone at each stage. If not satisfied with how the complaint is dealt with, you should call us.
Your opinion is important to us
We welcome any queries and/or comments about privacy.
To have any questions answered, please contact us by email or by phoning 020 3397 8395.